Meet your team
Claims
Our experienced team are here to support you and your clients every step of the way during the claims process.
This directory features our claims leaders and specialists at Ando. If you have any concerns or need to escalate any matter, please don’t hesitate to get in contact.
The simplest and fastest way to make a claim is online, click here to access our claims forms or call us on 0800 567 333
If you need to send a claim form via email, please send it to the relevant inbox below or claims@ando.co.nz
Motor claims: motorclaims@ando.co.nz
Property claims (Personal & Commercial): homeclaims@ando.co.nz
Liability claims: liabilityclaims@ando.co.nz
Windscreen claims: glassclaims@ando.co.nz
Co-insurance claims: coinsuredclaims@ando.co.nz
Marine, Pleasurecraft & Cargo claims: marineclaims@ando.co.nz
Motor Claims
Saurabh Patel
Claims Operations Support Lead – Motor Claims
p 09 884 0627
Emailsaurabh.patel@ando.co.nzProperty Claims
Michelle Ebsworth
Claims Operations Support Lead – Property Claims
m 027 318 5395
Emailmichelle.ebsworth@ando.co.nzTechnical Claims
Varun Bhawnani
Claims Operations Support Lead - Technical Claims
m 022 198 7284
Emailvarun.bhawnani@ando.co.nzRecoveries
Logan Norcliffe
Manager – Claim Recoveries
p 09 884 0620
m 021 373 222
Emaillogan.norcliffe@ando.co.nzClaims Leadership Contacts
What should you do if you or your client has a complaint?
You can raise your complaint with the claims handler that you have been dealing with, who will aim to resolve things straight away or you can speak to a Team Leader or Manager at any time. You can also contact us in the following ways:
Complete our online formemail complaints@ando.co.nz
phone 09 377 1432
post Complaints Officer, Ando Insurance Group Limited, PO Box 6649, Victoria Street West, Auckland 1142, New Zealand
We will acknowledge receipt of your complaint within 5 working days of receiving it.
You can view our complaints process here.